At Seraphina Therapeutics, Inc. (“Seraphina Therapeutics”, “we”, “us”, or “our”) we recognize that privacy is very important, and we greatly value the privacy of our customers and website users. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose personal information that we obtain about our customers and users of our website www.fatty15.com (“Site”), and the services available through our Site (together, the Site and the services available therein are the “Services”). This Policy also outlines your rights and choices with regard to the personal information collected about you.
Your use of our Services, and any dispute over privacy, is subject to this Policy, the respective terms of use (the “Terms”), between you and Seraphina Therapeutics, such as our Terms of Use and any other relevant agreements, which are available. The applicable Terms are incorporated by reference into this Policy, including their applicable limitations on liability and the resolution of disputes. By disclosing your personal information to us or using our Services, you understand and agree that Seraphina Therapeutics may collect, use, and disclose your personal information in accordance with this Policy and the applicable Terms.
Information We CollectWe generally collect information about you directly from you, from third parties, and automatically through your use of our Services as further described below.
Information We Collect Directly from You. The type of information that we collect from you depends on your interaction with our Services. While you can browse most parts of our website freely, certain areas and features of our Services require you to register with us. To create an account or submit an order, you must provide certain personal information, such as your name, email address, payment information, and shipping address. We may also ask or allow you to submit additional account information, such as your month and day of birth and phone number. You can also sign up to receive email newsletters and promotional offers from us by submitting your email address.
User Content. If you choose to engage in forums, blogs, or similar features and submit comments, ratings, reviews, or other content, we maintain a copy of this content. We may also collect certain metadata associated with your content. User content may also be viewable by other visitors and users of the Services.
Other Information We Collect Regarding Your Usage of Our Services. We collect information about your use of our Services, such as your order and subscription history and purchases.
Information We Collect About You from Third Parties. We may also collect information about you from third parties, which we append to the information we have collected. For example, we may receive information about items in your online shopping cart from the third parties who help us fulfill your purchases. Or we may receive your name and email address when someone refers you to us through our referral program.
Communications and Support. If you contact us by email, mail, phone, or otherwise regarding the Services, we collect and maintain a record of your contact details, communications, and our responses. If you call us, we may also record calls and maintain logs and records of those calls.
Inquiries and Requests. We also collect personal information when you submit information to or request information from us or sign up for marketing and communications from us (such as related to our products, subscriptions, special offers, and upcoming product releases). The information we may collect includes your name, contact information, and other information.
Other Information We Collect Automatically Through Our Services. We may also collect personal information about how you use the Services (e.g., using cookies and pixel tags), such as IP address, advertising ID, location information, browser type, device type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services, and the links you click and your other activities within the Services.
How We Use Your InformationProviding and Improving Our Services. To provide and maintain our Services; to fulfill your orders; to improve our Services; to develop new features, products, or services; to authenticate users; to perform technical operations, such as updating software; and for other customer service and support purposes.
Communicating with You. To provide you with the information or services that you have requested; to communicate with you about your use of our Services; to respond to your inquiries; and for surveys and user satisfaction purposes.
Rewards. To assign, track, issue, and post subscription rewards and credits to your account or otherwise administer rewards programs.
Personalizing Content and Ads. We may use the information we collect about you to personalize marketing, promotional, and sponsored content, as well as provide more relevant ads.
Marketing and Communications. To communicate with you about your account and use of our Services via email, including to send you product updates, news, and special offers.
Research and Analytics. To better understand how users access and use our Services and products, to evaluate and improve our Services and operations, and to develop new products and features.
In Support of Our General Business Operations. Relating to audits, security controls, record keeping, and other administrative functions.
Securing and Protecting Our Assets and Rights. To protect our operations, secure our systems, prevent and detect fraud, and investigate or act on potential violations.
Complying with Legal Obligations. To comply with legal proceedings or regulatory requirements, including subpoenas and court orders.
Aggregate and De-identified Information. We may also use aggregate or de-identified information for research and analytics purposes.
How We Disclose Personal InformationSubsidiaries and Affiliates. With our affiliated companies; their use of information is subject to this Policy.
Service Providers. With third-party service providers who perform services on our behalf, such as hosting, payment processing, auditing, consulting, and support services.
Third Parties. With third-party advertisers and analytics providers for campaign measurement and insights.
Legal Compliance. When required by law or in response to lawful requests by public authorities.
Business Transfers. In connection with mergers, acquisitions, or restructuring of our business.
Protection of Rights. When necessary to enforce our agreements, prevent fraud, or protect the rights and safety of Seraphina Therapeutics and others.
Aggregated and De-identified Data. We may share aggregate or de-identified information with partners for research or analytics.
Cookies and Tracking InformationWe and our third-party providers use cookies, clear GIFs/pixel tags, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your browsing activities and use of the Sites and other Services. We may combine this “usage data” with other personal information we collect about you. We use this usage data to understand how our Services are used, track bugs and errors, provide and improve our Services, verify account credentials, allow logins, track sessions, prevent fraud, and protect our Services, as well as for targeted marketing and advertising, to personalize content and for analytics purposes.
Cookies. Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log- in process or to allow us to track your activities while using our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Some of the Services may not work properly if you disable cookies.
Pixel Tags. Tags. Pixel tags are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use pixel tags (also referred to as web beacons, web bugs or clear GIFs), in connection with our Services to, among other things, help us manage ads and content, and compile statistics about usage of our Services. We may also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Preference. You can block or disable cookies for the device and browser you are using, through your browser settings; however, certain features on our Sites may not be available or function properly if you block or disable cookies. Our Sites currently do not respond to “do not track” signals.
Interest-Based AdvertisingWe may work with third-party ad networks, channel partners, measurement services and others (“third party ad companies”) to display advertising on our Services, and to manage our advertising on third-party sites, and online services. We and these third-party ad companies may use cookies, pixels tags, and other tools to collect activity information on our Services (as well as on third-party sites and services), as well as IP address, device ID, cookie and advertising IDs, and other identifiers, general location information, and, with your consent, your device’s geolocation information; we and these third-party ad companies use this information to provide you more relevant ads and content and to improve and evaluate such ads and content.
Ad Choices You can learn more about the information collection practices and "opt- out" procedures of many third-party ad companies by visiting www.networkadvertising.org/optout_nonppii.asp. Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Third-Party Sites and Services
Our Services may link to other websites or online services (including those operated by our parent, affiliates, or others) that are not covered by this Policy. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
SecurityWe have implemented safeguards designed to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
Your ChoicesAccess and Update Information. Information. You may access, update, and delete certain of your personal information by accessing and adjusting your account information or settings.
You may also contact us using the information in the Contact Us section below to make a request regarding your personal information. Please note that we may maintain copies of information that you have updated, modified or deleted, in our business records and in the normal course of our business operations, as permitted or required by applicable law.
Marketing Communications.
You may opt-out of receiving email marketing communications from us by using the unsubscribe link in any such email we send to you. Or alternatively, by emailing your request to info@fatty15.com. Please note that we may still send you transactional emails, such as emails related to your account or subscriptions.
Our Services are not targeted and directed at children, and we do not knowingly collect any personal information from a child under the age of thirteen. If you believe we have inadvertently collected personal information about a child, please contact us and we will take steps to delete this information.
California Resident Rights under the California ‘Shine-The-Light’ LawUnder California’s “Shine the Light” law (Cal. Civ. Code §1798.83), California residents who provide us their personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use; such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year (e.g., requests submitted in 2020 would be applicable to relevant disclosures (if any) in 2019). If you are a California resident and would like to make such a request, please submit your request in writing by emailing us at info@fatty15.com, using the subject line "Request for California Privacy Information," or submit a request via our online form here. In your request, please attest to the fact that you are a California resident and provide a current California address. We will reply to valid requests by sending a response to the email address from which you submitted your request. Please note that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing and the relevant details required by the Shine the Light law will be included in our response.
Right of Withdrawl
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: Right Of Withdrawl
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Contact UsIf you have any questions about this Policy or our privacy practices, please contact us at info@fatty15.com.
Changes to this PolicyThis Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Services. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Services.
